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'Worst' parcel firm Evri has best Christmas ever By CITY & FINANCE REPORTER Updated: 21:50, 3 January 2025 e-mail View comments Evri's boss has brushed off criticism of its customer service record following its best Christmas. Martijn de Lange said the parcel delivery group delivered a record 173m parcels during the nine weeks to December 28, up 12 per cent on last year, despite adverse weather such as Storm Darragh. Evri linked its performance to the £35m it invested in recruiting 9,000 extra couriers and other workers, as well as in new delivery vehicles.
Black Friday sales were responsible for the busiest single week in the courier's 50-year history, with Evri delivering a record 24.7m parcels during the first week of December to bargain hunters. Boost: Evri linked its performance to the £35m it invested in recruiting 9,000 extra couriers and other workers, as well as in new delivery vehicles RELATED ARTICLES Previous 1 Next Evri has most dissatisfied customers of all parcel firms -.
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.. Share this article Share HOW THIS IS MONEY CAN HELP How to choose the best (and cheapest) stocks and shares Isa and the right DIY investing account In October, regulator Ofcom named Evri as the worst parcel delivery business for customer satisfaction for the second year running.
But de Lange, speaking on BBC Radio 4's Today programme, said 'there are millions of reviews on Trustpilot that say we're great'. DIY INVESTING PLATFORMS AJ Bell AJ Bell Easy investing and ready-made portfolios Learn More Learn More Hargreaves Lansdown Hargreaves Lansdown Free fund dealing and investment ideas Learn More Learn More interactive investor interactive investor Flat-fee investing from £4.99 per month Learn More Learn More Saxo Saxo Get £200 back in trading fees Learn More Learn More Trading 212 Trading 212 Free dealing and no account fee Learn More Learn More Affiliate links: If you take out a product This is Money may earn a commission.
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