When you can’t see, and your banking app OTP is expiring

Aaron Ng Yi Kai The visually impaired require much more time to enter OTP codes on their mobile devices compared with people with conventional sight. With a smartphone, most essential life activities, such as banking, transport, shopping and transacting with the Government, can all be performed digitally anywhere, anytime. While Singapore has made impressive strides in becoming a highly digitalised nation, many individuals still struggle with basic tasks that most of us take for granted.

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