WestJet ordered to pay more than $2K to passengers after offering $16.17 as reimbursement

a gesture of goodwill,” the court document states WestJet’s email offered a refund of their flights, not the unused portion of their tickets,” adding: “I agree with the applicants that the plain and ordinary meaning of a refund of the ‘flight-only itinerary’ is the full cost of the applicants’ flights.”.