1 week Ago By Maya Lanzone
WALMART has promised to look into a frustrating situation for a customer after they were charged for 22 extra items they never purchased.The angry customer from South Carolina turned to social media to vent, still awaiting their over $100 refund.GettyWalmart has been called out many times on social media for overcharging shoppers[/caption]GettyOne Walmart shopper complained online after being charged for 22 extra items[/caption]They accused the retail giant of fraudulently charging their Bank of America account for purchases that were not theirs.
The angry shopper called out Walmart for the overcharging incident in an X post last week. “Walmart FRAUDULENTLY CHARGED MY ACCOUNT AT store #03367,” fumed the customer. “I bought two things and they added 22 and I have no f***ing recourse.
”They shared an image of the receipt, which revealed that the overcharging situation occurred at a Walmart store in North Charleston, South Carolina.What to do if you're overchargedIf you are overcharged at a retailer, there are a few ways to get your money back.If you notice you were charged more than the advertised or posted price, report it to an employee or manager.
Make sure to keep your receipt to show the price difference.As a shopper, you are entitled to the lowest advertised, posted, or quoted price offered by the store.If you are charged more than the advertised, posted, or quoted a price, report it to the sales clerk right away.
If the sales clerk can’t help, speak to the manager.Stores must honor a posted price, even if the price has expired.You are also able to dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer& Business AffairsThe receipt listed 24 items, including products such as a dust pan and brush set, shea butter, a bag of apples, and milk.The customer’s total came out to $186.65 after tax, meaning they were charged over $100 more than the cost of their two items.
Walmart promptly responded to the shopper’s complaint.“We’d like to know more about this,” wrote the company’s X help account. “Can you please send us a DM via the link below?”The shopper, however, retorted that they had already done so twice and still received no assistance.
“I ALREADY HAVE TWICE AND YOU KEEP DROPPING THE BALL,” they fumed. It remains unclear whether or not the situation was resolved.GROCERY GRIPEIt’s not the first time that a customer has called out Walmart for suspicious receipt activity.
For example, a granddaughter was furious after her grandmother was charged over double her total at the chain with no explanation.“$70 worth of items that my grandma did NOT scan or have in her cart,” fumed Anna Smith on Facebook after a grocery cart with roughly $60 in items ended up costing her grandma nearly $130. Her grandmother noticed that her total seemed quite high, immediately checking her receipt once it printed.
To her surprise, she saw that 10 items that were not hers had been added to her total, costing her an extra $70.37.Anna shared a photo of the receipt, circling the mysterious items, including several watermelons and a 12-pack of Monster.
She explained that, according to her grandmother, the items were not on the screen from a previous customer.Anna’s grandmother ultimately was refunded by Walmart customer service, but they did not offer an explanation about why or how she was overcharged.“As if people aren’t already struggling from inflation, adding things like this on top of it, to more than DOUBLE peoples totals is insane!!” cried Anna.
“CHECK YOUR RECEIPTS, everywhere you go” she urged. Walmart isn’t the only retailer that has been critiqued for overcharging shoppers.Kroger apologized after incorrectly charging a shopper for two items – and now the customer is out $1,000.
Another Kroger customer fumed “Do I get a trophy” after being “overcharged 10 times in a row” – they claimed the store “lied” about sales..
