1 day Ago
Abu Dhabi: In a remarkable initiative to humanise AI in healthcare, Burjeel Holdings has partnered with Silicon Valley-based Hippocratic AI to introduce a new generation of multilingual, empathy-led AI healthcare agents in the UAE. Unlike traditional chatbots, these advanced AI agents engage in natural, emotionally intelligent, human-like conversations across more than 15 widely spoken languages, such as Spanish and Mandarin, as well as regional dialects like Emirati Arabic. Designed to provide real-time, culturally sensitive support, the agents will assist patients with services including appointment scheduling, health education, risk assessments, and follow-up check-ins.
They will be deployed across key specialties such as oncology, cardiology, neurology, and orthopaedics, supporting both clinical and administrative tasks to streamline operations and enhance the patient experience. Accessible, responsive These AI agents will be integrated into Burjeel’s digital ecosystem, including its app, website, and call centres, ensuring a seamless, multiplatform presence that makes healthcare more accessible and responsive. The collaboration will deliver regionally customised generative AI agents, tailored for cultural alignment and local relevance, thereby enriching the quality and empathy of patient interactions.
Unveiled at Abu Dhabi Global Healthcare Week , the technology is built on Hippocratic AI’s Polaris 3.0 platform. It has been tested across more than 1.
85 million real-world patient interactions, achieving 99.38 per cent clinical accuracy and 8.95/10 patient satisfaction rating.
At the heart of the Polaris constellation system are specialised supervisor models that oversee critical domains such as medications, labs and vitals, nutrition, escalation protocols, and hospital-specific policies. Compassionate experience Munjal Shah, co-founder and CEO of Hippocratic AI, said: “Our empathic genAI agents are designed to create a more compassionate and effective patient experience.” John Sunil, Group CEO of Burjeel Holdings, said the future of healthcare lies in the “perfect harmony” between cutting-edge technology and personalised care.
“This partnership is a testament to our ongoing mission to leverage AI to improve patient experience, efficiency, reduce wait times, and ultimately provide better health outcomes for our patients.” By harnessing safety-focused generative AI, this collaboration supports healthcare systems, alleviates staffing challenges, and delivers personalised, compassionate care at scale..
