9 hours Ago By Owen Scott
SELINSGROVE, PENNSYLVANIA, UNITED STATES – 2022/05/19: A woman walks in front of a Target store at Monroe Marketplace. Target reported a 52% drop in profit for the first quarter of 2022. The company blamed higher expenses due to supply chain disruptions.
(Photo by Paul Weaver/SOPA Images/LightRocket via Getty Images)Getty ImagesTARGET have apologized after one shopper raged about their “horrible experience” involving the store. The exchange took place on X with the shopper branded the supermarket’s actions “unacceptable”. One Target shopper complained about their customer experience on social mediaGetty ImagesThe supermarket chain eventually apologised to the X userGetty ImagesX user @damianomiller voiced his frustration with the mega-chain in a furious post.
He said:“@Target I am currently going through a horrible experience with Target.com. “As I placed an order for a quantity of THREE, but only received a quantity of TWO.
“My first order was rejected and I have yet to receive any sort of refund for item missing. “Unacceptable.”After Target didn’t reply, Damiano posted once more.
He claimed that customer service had rejected his request for a refund because his package had been delivered. Damiano fired back by saying that his order was incorrect, since only two of the three items had arrived.Eventually, Target responded to his posts on X.
The mega-chain posted: “We apologize for any frustration. “We’d like to look into this further for you. “Please DM us with your name; email and order number.
“Looking forward to your reply. Thanks!”Target followed up their post with another reply, with this one including a gushing apology. The post read: “Thank you for reaching out.
“We apologize that you did not receive all items in your order as we understand how frustrating this can be. “We’d be happy to look into this. “Please DM us your name, email and order number for further assistance.
“We look forward to hearing from you!”Target has made headlines in recent months with customers complaining about their self-checkout facilities. One shopper, whose X handle was @Texangirl123, voiced her anger at being unable to pay since she was only carrying cash. As many of Target’s self-checkout machines don’t take cash, she tried to find a shop worker for help but instead found them just “hanging out”.
Other shoppers have complained about the mega-chain’s poor staffing of checkouts at peak times. One customer said that the check-outs only had one lane open at 12.30pm – one of the shop’s busiest periods.
Another complained that they were caught in a 30-person queue, because of a lack of staff at the check-outs. In response, Target said: “We appreciate you bringing this to our attention.“We apologize and would like to document this information for our store leadership team in hopes of creating a better checkout experience.
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