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Salesforce is a vendor of cloud-based software and applications for sales, customer service, marketing automation, ecommerce, analytics, and application development. Based in San Francisco, Calif., its services include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Salesforce Platform.
Its subsidiaries include Tableau Software, Slack Technologies, and MuleSoft, among others. The company is undergoing a pivot to , increasingly focused on blending with a range of other capabilities to offer customers the ability to develop autonomous decision-making agents for their service and sales workflows. Salesforce has a market cap of $311 billion, making it the world’s by market cap.
Here is the latest Salesforce news and analysis: : The CEO of Salesforce AI, Clara Shih, has left after just 20 months in the job. Adam Evans, previously senior vice president of product for Salesforce AI Platform, has moved up to the newly created role of executive vice president and general manager of Salesforce AI. : Salesforce’s boss doesn’t have a good word to say about Microsoft’s AI assistants, saying the technology is .
: Financial Services Cloud for Insurance Brokerages will bring new features to help with , among other things, when it is released in February 2025. AI agents created via Agentforce differ from previous Salesforce-based agents in their use of Atlas, a reasoning engine designed to . As Salesforce’s 2024 Dreamforce conference rolls up the carpet for another year, here’s a look at , centered around Agentforce, which brings agentic AI to enterprise sales and service operations.
Data intelligence platform vendor Alation has across the enterprise. It will do this, it said, with bidirectional integration between its platform and Salesforce’s to seamlessly delivers data governance and end-to-end lineage within Salesforce Data Cloud. This enables companies to directly access key metadata (tags, governance policies, and data quality indicators) from over 100 data sources in Data Cloud, it said.
Salesforce to help enterprises analyze data from across their divisions and also boost the company’s new autonomous AI agents released under the name Agentforce, the company announced at the ongoing annual Dreamforce conference. : Dreamforce 2024 boasts more than 1,200 keynotes, sessions and workshops. While this year’s , expect Salesforce to showcase Agentforce next week at Dreamforce.
The enables enterprises to build AI agents that can reason for themselves when completing sales, service, marketing, and commerce tasks. The CRM company said will help it enhance availability, security, and compliance of customer data across its platform. The XGen-Sales model, which is based on the company’s open source APIGen and its family of large action models (LAM), will in automating actions taken by AI agents, analysts say.
Investors expect AI agent productivity gains to reduce demand for Salesforce license seats. CEO Marc Benioff says a . Coforge ENZO is designed to by identifying, consolidating, and transforming raw data from various emission sources across business operations.
Salesforce geared to help sales teams scale their operations and hone their negotiation skills. Slated for general availability in October, Einstein Sales Development Rep (SDR) Agent and Einstein Sales Coach Agent will be available through Sales Cloud, with pricing yet to be announced. Salesforce has signed a cloud-based point-of-sale (PoS) software vendor PredictSpring.
The acquisition will augment Salesforce’s existing Customer 360 capabilities. Salesforce has released a set of low-code tools for creating, customizing, and embed AI models in your company’s Salesforce workflows. at what can be achieved using it.
Salesforce and Workday are partnering to build a based on a common data foundation. The agent will be accessible via their respective software interfaces. The software company’s aims to help businesses make more informed decisions when choosing large language models (LLMs) for use with business applications.
The CRM software vendor has to its Sales Cloud and Service Cloud with updates to its Einstein AI and Data Cloud offerings, including additional generative AI support. Salesforce reported solid growth including $9.13 billion in revenue or 11% year-over-year growth.
The company has a , but the market continues to shift in significant ways, and Salesforce is not immune to those changes. The Salesforce Connections 2024 event to revolutionize customer journeys through its innovative artificial (AI)-driven platform, Einstein 1. Salesforce’s strategic evolution at Connections 2024 marks a significant step forward in charting the future of personalized and efficient AI-driven customer journeys.
Salesforce has of its conversational AI assistant along with a library of pre-programmed ‘Actions’ to help sellers benefit from conversational AI in Sales Cloud. Salesforce has of technology and solution providers geared to helping its customers leverage third-party data via secure, bidirectional zero-copy integrations with Salesforce Data Cloud. Salesforce’s negotiations to acquire enterprise data management software provider Informatica as both couldn’t agree on the terms of the deal.
The disagreement about the terms of the deal is more likely to be around the price of each share of Informatica. Salesforce is enterprise data management vendor Informatica, in a move that could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce. Salesforce has announced to its Service Cloud, including features such as conversation mining and generative AI-driven survey summarization.
Salesforce has entered the race to offer the preeminent platform for building generative AI copilots with Einstein 1 Studio, a new set of low-code/no-code AI tools for accelerating the development of gen AI applications. the platform has all the tools to become the platform for building out and deploying gen AI assistants. Salesforce has to Einstein 1 Studio and bundled it with the company’s Data Cloud offering.
The platform has added a new feature, Prompt Builder, which allows developers to create reusable LLM prompts without the need for writing code. Salesforce is working to its Einstein 1 platform to speed up the development of generative AI applications in the enterprise. The features include a testing center and the provision of prompt engineering suggestions.
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