NGEMC promotes ‘Power with Purpose’ mission by enhancing member experience

As a member-owned cooperative established in 1936, North Georgia Electric Membership Corporation is always looking for new ways to give those members the best experience possible. The Dalton-based electric cooperative has recently made available several new features to enhance member experience.When someone’s power goes out, one question usually leaps first into their mind: When will it come back on?NGEMC crews always work diligently to restore power to members as quickly as possible, but the NGEMC operations team also works to keep members informed on when their outage could be restored by issuing an Estimated Time of Restoration.

This time, when issued, can be found on the outage map on the NGEMC website, www.ngemc.com.



Issuing restoration times isn’t always possible for every outage, especially during periods of storms or widespread outages, but NGEMC’s operations team set a new co-op record in February by issuing an Estimated Time of Restoration on 84% of NGEMC member outages.An essential part of NGEMC’s operation each year is its annual business meeting, where members can vote in elections for the NGEMC Board of Directors and view NGEMC’s annual report.In 2024 for the first time, NGEMC made it easier than ever to register for its annual meeting by hitting the road for district meetings.

In addition to online registration, NGEMC members could register for the virtual annual meeting by visiting one of five in-person district meetings to enjoy a free lunch and be entered in a prize drawing.NGEMC is going on the road for five district meetings again this summer, all planned from 11:30 a.m.

to 1 p.m. District meetings will be at the Colonnade Civic Center in Ringgold on Wednesday, July 23; at the Walker County Civic Center in Rock Spring on Friday, July 25; at the Rock Bridge Community Church Chatsworth Campus on Monday, July 28; and at Edwards Park in Dalton on Friday, Aug.

1. A district meeting in Gordon County is scheduled for Wednesday, July 30, with a location to be announced. The virtual annual meeting will follow on Thursday, Aug.

7.Earlier this year, NGEMC put into service a new electrical safety display, Hazard Hamlet. The electronic display features lights and special effects that show how to stay safe when faced with electrical hazards.

NGEMC’s energy services team uses the display at presentations and events, helping educate the public on the dangers associated with frayed wires, downed power lines and other electrical dangers.NGEMC has a dedicated team that works hard to assist members, but the co-op also recently added the use of an automated virtual agent to answer frequently asked questions and direct members to relevant pages on the NGEMC website.Members can chat live 24/7 with an NGEMC virtual agent on their customer portal on the NGEMC website.

NGEMC partners with the Arbor Day Foundation to host a free annual energy-saving tree giveaway, which will be this year on Wednesday, April 30, at NGEMC’s Calhoun, Dalton and Fort Oglethorpe offices. Trees can help reduce energy consumption especially during the summer months by reducing radiant heat from the sun.Varieties available this year include Post Oak, October Glory Maple, Ohio Buckeye, Witch Hazel and Highbush Blueberry.

Limited quantities are available and must be reserved prior to pickup day. Call your local NGEMC office or visit the NGEMC website for more information or to reserve a tree.North Georgia EMC is a nonprofit electric cooperative serving approximately 106,000 homes, businesses and facilities in Northwest Georgia.

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