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Carer’s Allowance overpayment debt has rocketed to more than £250 million, up by £100 million from six years ago, according to a new report. The number of people with outstanding overpayment debt has risen every year since 2018, and is up by almost three quarters from 80,169 people to 136,730 in 2023/24, says the National Audit Office. The issue of carer’s allowance overpayment is already the subject of a Government-ordered review, due to report to ministers by the summer of next year.
Historic overpayments have led to many carers – who must earn £151 a week or less to qualify for the allowance – unwittingly racking up unmanageable levels of debt and some quitting their jobs as a result. The issue of people being penalised for going over their earnings limit for carer’s allowance even by as little as a few pence per week has previously been branded a “scandal” by charities. The earnings threshold will rise to £196 a week from April.
The National Audit Office (NAO), in a report published on Wednesday covering England, Scotland and Wales, said the Department for Work and Pensions (DWP) paid £3.7 billion in Carer’s Allowance to over 900,000 claimants in 2023/24. Martin Lewis has previously criticised the Government for the overpayment crisis.
He described the situation as one where "stressed, overworked and vulnerable" individuals are forced to repay money when their income slightly exceeds the qualifying threshold—often without their knowledge. This can “quickly build up significant overpayments” The NAO noted the so-called “cliff edge” created by the current rules, meaning a claimant – who by law must inform DWP promptly if their circumstances change – is either entitled to the whole allowance or none of it, and said this can “quickly build up significant overpayments”. The report stated: “This means it is important to identify an overpayment early or, better still, prevent it from occurring.
” Total outstanding overpayment debt in 2023-24 amounted to £251.7 million, up from £150.2 million in 2018-19 but down slightly from £252.
7 million in 2021/22, the NAO said. There were between 32,500 and 60,800 new Carer’s Allowance overpayments each year between 2018/19 and 2023/24, with claimants having earnings exceeding the threshold accounting for 57.6% of overpayment cases detected in the past year.
The department recovered £47.3 million in Carer’s Allowance debt in 2023/24, up from £19.6 million in 2018/19, and wrote off £9.
1 million in debt compared to £2.7 million in 2018/19. The NAO said DWP can write off debt if it assesses there is no realistic possibility of recovering it, and where a claimant has been dead for more than two years.
Referrals for prosecution for overpayments fell over the past six years, as did administrative penalties, while civil penalties of £50, where DWP judges someone to have been negligent in failing to provide accurate information, rose by half. Govt's just put out its #CarersAllowance consultation remit. Its worthy aim's to examine how to stop the overpayment crisis that's left 100,000+ unwittingly owing State money (due to crap systems).
Yet my concern is it mightn't address the big issue ie the hideous cliff-edge!...
— Martin Lewis (@MartinSLewis) December 9, 2024 There were 54 overpayment cases which DWP referred for prosecution in 2023/24, down from 246 in 2018/19. Administrative penalties, as an alternative to prosecution, numbered 75, down from 774 in 2018/19. There were 30,129 civil penalties, up by around 50% from 20,023 in 2018-19, the NAO said.
The Government, having announced its review in October, has said it is committed to learning lessons and getting to grips with the issues around overpayments. The review will look at overpayments, what changes can be made to reduce the risk of such overpayments in future and what the department can do to support carers who have already accrued debts. Helen Walker, chief executive of Carers UK said the report is “yet further evidence of a broken system that is failing unpaid carers”, and described the rise in the number of people with outstanding debts as “a serious failure which has left thousands of carers experiencing emotional distress and financial hardship for years”.
Recommended reading: DWP Christmas bonus to be paid to people on these benefits Carer's Allowance changes could benefit 1.2 million carers Housing benefit payments to be frozen next year She added: “Any recommendations and changes that come from the forthcoming independent review should be implemented by the Government as soon as possible once it reports next summer to prevent as many overpayments as possible from happening in the first place, as well as reducing the size of the debts for unpaid carers, who are often suffering financial hardship.” Carers Trust’s director of policy and public affairs, Dominic Carter, said the report showed “far too many people are being allowed to rack up ruinous debts because of the broken Carer’s Allowance system”.
They welcomed overpayments being identified more quickly but said while the review is ongoing, “repayment demands must be stopped to prevent tens of thousands more carers falling foul of an evidently flawed system”. The charity called for a “complete overhaul” of an allowance system it described as “overly complicated” and “outdated”..
