5 days Ago By Hayley Taylor
Hundreds of Australians have reportedly been denied access to government services, including Centrelink and Medicare, through myGov due to technical issues on Monday. Over one thousand reports of outages were made to DownDetector and some on social media from about 3pm. The outage mainly affected login attempts but 35 per cent of reports said the app and website were also affected.
“Centrelink online account, Medicare online account, Child Support online account and the associated express plus apps are currently experiencing intermittent issues,” a myGov app login page alert said on Monday. “We apologise for any inconvenience.” The myGov app presented a message to some people attempting to access Centrelink accounts, which said the “service is not currently available for view”.
A message noting “there has been a critical system error” was presented to some trying to access their Medicare account via the app. The website simply showed other users an “access denied” message. “All they can really do is assure you that it’s not just you, (that) things will be okay, and it’ll be fixed soon enough .
.. some people have probably been legitimately terrified though because the message is like ‘ACCESS DENIED’,” one person posted online.
“I’m hitting an ‘access denied’ loop ...
Calling to resolve, but I assume also half the country is also calling at this very moment.” “Trying to report our income. MyGov not working, Express Plus Centrelink mobile app not working.
Telephone reporting line screwing up,” another tweeted on X. “How are we supposed to report? We need our money tomorrow, we have no food among other things.” 7NEWS understands Services Australia is investigating the cause of the reported outage, and will update those affected by the reported outages on Facebook.
7NEWS.com.au has contacted Services Australia for comment.
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