1 week Ago
A mother and daughter were ‘absolutely disgusted’ when they found a dead fly and sheet of plastic in their McDonald's burger meal. Jade Altree claimed she ordered the food from the McDonald's in Liverpool Street, Worthing as a treat for her 16-year-old daughter who had just finished a long shift. “Never again,” Jade said.
“How is this acceptable for a meal to not only have one issue but two?" Jade’s daughter opened her order on Wednesday (January 22), ready to eat the double quarter pounder after she ‘hadn’t eaten all day’. But to her shock she found a long sheet of plastic folded underneath the cheese. The grease paper found in the burger (Image: Supplied) Jade said: “What if she didn’t check and just bit into the burger and swallowed the plastic? She could have choked, or God forbid been forced to go to hospital.
“When I explained the situation to McDonald's customer service, they said it was just grease paper they use for cooking. “It’s just not on is it – they said that alongside a generic email of how ‘they're sorry’ and they 'take responsibility for the frustration caused'.” READ MORE: Taco Bell on Brighton's Western Road permanently closed In email correspondence sent by McDonald’s the very next day to Jade, which The Argus has seen, the customer service team apologised for the ‘unpleasant’ incident and said the company take her complaint ‘seriously’.
The email read: “I understand that you found a piece of paper from the greaseproof tray liner that we use in our kitchen in your double quarter pounder with cheese and I can fully appreciate how concerning this must have been. “This liner is used as part of our kitchen procedures during the assembling of our products.” McDonalds in Liverpool Street, Worthing (Image: Google Maps) When Jade’s daughter saw that the burger was inedible, she tried the apple pie she had also ordered with the meal - and found a dead fly.
The customer service team said: “Furthermore, I was sorry to hear you also found an insect in your apple pie and can appreciate how this only further added to your frustrations. “I can assure you that every effort will continue to be made by our restaurants and suppliers to avoid imperfections in our products.” The customer service team also sent Jade some free meal vouchers as a ‘gesture of our good will’.
READ MORE: Brighton Tropical Sushi restaurant undergoing rebrand Jade expressed how ‘unacceptable’ the whole situation was and that a ‘generic email’ and a ‘complementary free meal’ is just ‘not good enough’. She said: “I’m honestly never going to step foot in there again. "If my daughter hadn’t checked her food, she would have not only nearly choked but eaten an insect.
It’s just rotten, no free meal vouchers are going to change that. “This was not the first instance and for sure it is not the last either; the other week my friend found a dead spider in their sauce. “That Worthing branch is just absolutely disgusting, and it honestly comes across as if they do it on purpose.
” McDonald's in Liverpool Street, Worthing was last inspected on January 7 and given a food hygiene rating of 'very good'. The inspection found that there was 'hygienic handling of food' including preparation, cooking, re-heating, cooling and storage. McDonald's said: “We are very sorry to hear about this customer’s experience.
"Food quality is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards to avoid any imperfections. "We are very disappointed that on this occasion the customer received a product below these high standards. "We understand that they are in contact with our Customer Services team to find a satisfactory resolution.
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