5 days Ago By News Ghana
News Ghana, Latest Updates and Breaking News of Ghana, News Ghana, https://newsghana.com.gh/mtn-momo-attributes-ghs11000-fraud-to-social-engineering-amid-viral-complaint/MTN Mobile Money (MoMo) has responded to a viral social media video in which a customer accused the company of allowing unauthorized access to her wallet, resulting in a theft of GHS11,000.
The woman claimed she received a transaction alert while at home, insisting she neither shared her PIN, OTP, nor transaction ID nor received any verification calls. She criticized MTN MoMo’s customer service for reportedly dismissing her concerns and instructing her to wait 15 working days for resolution.In a statement, MTN MoMo confirmed an investigation found no system breach, instead attributing the incident to social engineering a tactic where fraudsters manipulate individuals into divulging sensitive information.
The company emphasized that OTPs and PINs are critical security features designed to protect accounts, urging customers to never share such details, even with purported MTN staff. “We remain committed to ensuring a safe Mobile Money experience,” the statement read, highlighting ongoing security upgrades and customer education efforts.The case underscores growing concerns over digital fraud in Ghana’s rapidly expanding mobile money ecosystem, where over 40% of adults rely on services like MTN MoMo.
Social engineering scams, often involving phishing calls or fake agent schemes, have become increasingly sophisticated, exploiting users’ trust in telecom brands. While MTN reiterated its protocols, the customer’s frustration with support delays reflects broader challenges in balancing automated security with responsive grievance redressal.Industry analysts note that such incidents test public confidence in digital financial services, particularly as Ghana pushes for cash-lite economies.
Telecom firms face dual pressures: fortifying systems against breaches while ensuring transparent communication during disputes. For customers, vigilance remains key, but companies must also streamline support mechanisms to address anxieties swiftly. As mobile money penetrates deeper into daily transactions, the interplay between user responsibility and institutional accountability will shape the sector’s resilience against evolving threats.
News Ghana, Latest Updates and Breaking News of Ghana, News Ghana, https://newsghana.com.gh/mtn-momo-attributes-ghs11000-fraud-to-social-engineering-amid-viral-complaint/.
