3 days Ago By Chris Bradford
A LOWE’S shopper has promised to go elsewhere after struggling to pay for items using a Christmas present. The customer was left aggrieved after realizing the self-service machine wouldn’t accept gift cards as a payment method. They said she went to the hardware store to redeem the card that was a holiday gift, according to an X post.
She revealed that only self-service machines were available. But, the customer then encountered problems. “Oh, the self-checkout doesn’t process gift cards,” the exasperated customer bemoaned.
read more on money The shopper then was faced with the conundrum of having to use a cashier to redeem the reward. But, much to her dismay, there were no cashiers available. “We’ll be shopping elsewhere,” she said.
A Lowe’s spokesperson didn’t respond to the shopper’s gripe. Most read in Money Countless numbers of Lowe’s shoppers have pointed out how there are just self-checkout stations at hardware stores across the nation. And it has pushed some shoppers to the edge.
“I have officially quit shopping at Lowe’s,” a customer posted on Reddit . “I will not check myself out.” The customer claimed that having a choice is good for shoppers.
“It’s time to fight back using the power of the purse,” the shopper cried as they tried to rally other supporters. Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft. Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead. While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance. One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out. At Target, items are being limited at self-checkout. Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US. Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines. Others vowed they would not turn to the retailer – unless it changed course.
“I am capable of doing self-checkout, but when I walk into a business and it only has kiosks or self-checkout, I walk back out,” another vowed. “It’s a matter of principle.” The U.
S. Sun has previously approached Lowe’s for comment about its checkout policy. We did not receive a response.
Self-checkout is a feature in major and small retailers, usually hailed for convenience. Shoppers have complained about how the self-service lanes are no longer as efficient as they perhaps should be. ITEM LIMITS This has prompted some companies, s uch as Target, to impose limits on the number of items that can be scanned.
But such a policy has proved divisive. Long lines are a common self-checkout complaint, but retailers have not ditched the shopping concept. In October, Sam’s Club opened its store of the future in Grapevine, Texas, and shoppers are required to check out items via scan and go.
Read More on The US Sun Shoppers can check items via cell phones rather than scanning goods at a self-service machine. Those who are skeptical of self-checkout cannot turn to a cash register because there are none in-store..
