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The story of Standard Chartered Bank (SCB) is the tale of two banks spanning centuries and continents. It began in 1853 with a royal charter from Queen Victoria for a bank in India, China, and Australia and later merged with the Standard Bank of British South Africa. After decades of developing capital markets to make the most of investor opportunities, today the bank is an innovative player in the financial services industry, addressing global trends and challenges with a progressive approach.
SCB’s key strategy for staying ahead of the curve is to embrace digital transformation to meet the demands of a tech-savvy clientele and navigate the evolving financial landscape. This strategy relies on cloud technology. Driving digital transformation On a recent Cloud Wars Live podcast hosted by Bob Evans, Falk Rieker, global head banking at SAP, and Tom Pfaff, chief operating officer and group CFO at Standard Chartered Bank, talked about the critical role of cloud technology in modernizing banking operations.
“Cloud technology is shaping the future of banking by driving innovation, improving efficiency, and fostering resilience,” said Pfaff. “At the same time, it is helping institutions like ours address the challenges of regulatory compliance, cybersecurity, and evolving customer expectations.” Pfaff explained that the bank’s transformation revolved around standardizing processes and ensuring data integrity.
The transformation was not merely about technology but also about enabling people to perform their jobs more effectively. This people-centered approach ensured that technological changes translated into real, practical improvements in daily operations. “When we embarked on our transformation, it was not to transform the technology, it was to transform the finance functions that support the bank,” said Pfaff.
“We were looking for the best platform for the transformation, so, we went into this with SAP.” That choice enabled a strategic partnership, with SAP providing a robust platform that supported Standard Chartered’s data strategy and operational needs across diverse markets. Reaching new horizons Falk Rieker noted the significance of offerings like the RISE with SAP and GROW with SAP solutions in facilitating the bank’s transition to the cloud, addressing regulatory requirements, and enhancing process efficiencies.
“As an all-in-one offering, RISE with SAP delivers cloud ERP capabilities, integrated business technology, and advanced analytics, enabling SCB to modernize its operations and align with global sustainability and innovation trends,” said Rieker. RISE with SAP supports SCB in the following ways: Cloud ERP integrates SCB's financial processes into a unified cloud ERP platform, enhancing real-time visibility across operations, improving decision-making, and accelerating its transition from legacy systems to a modern, cloud-based infrastructure. Its modularity allows SCB to adapt quickly to market changes, regulatory updates, and customer needs, supporting new business models such as digital-only banking and fintech partnerships.
RISE with SAP incorporates AI and machine learning tools that automate repetitive tasks, streamline workflows, and generate predictive insights, enhancing efficiency and reducing costs. Business process intelligence tools from SAP help SCB analyze and optimize processes, identifying inefficiencies and areas for improvement during its digital transformation journey. “Having everything in one place with our data strategy keeps things simple and allows us to move forward,” said Pfaff.
“We’re now able to drive far more analytical insights from the same set of data beyond the finance community into the business community for the corporate planning and budgeting process.” At the end of the day, the success of a technology transformation boils down to user experience. If the technology is solving problems by allowing people to assert effective control and improving the decision-making process, it has achieved its purpose.
Having some fun Other financial institutions are also reaping the benefits of moving to the cloud with SAP. Rabobank was able to significantly lower costs by managing spend and compliance globally in a single environment, enabling it to develop and deploy new features more rapidly. Robotization and automation are key spearheads at Rabobank.
“We aim to automate manual and repetitive tasks so that our employees can focus on complex thinking,” said Robert van Uden, solution architect and business analyst for SAP Business Technology Platform at Rabobank. The bank had just announced its AI-driven automation strategy. “If the task is tedious, we automate it.
That way, we make work more fun, improve the quality of processes by eliminating errors, and save on costs.” There are many examples of successful automation at Rabobank. For example, a robot checks daily whether money for a mortgage has arrived in an account, whether the description indicates where the money should go and, if necessary, performs the transfer.
To handle invoice-related questions from suppliers, Rabobank built a chatbot named Billy. “Colleagues were spending much of their time answering the same questions over and over again, such as when will my invoice be paid? The chatbot takes over some of that tedious work,” said van Uden. These are just two examples of how financial services organizations are connecting core processes from customer experience to financial accounting to drive consistent results and reduce inefficiencies.
Clearly, these types of cloud solutions are designed to work together as one powerful system, creating a continuous loop that drives smarter decisions and speeds up processes. As each part strengthens the other, a business becomes more intelligent, agile, and efficient, unlocking exponential value to bring out the best in an organization. This, in turn, helps financial services organizations address challenges such as business model evolutions, ESG dynamics, and ongoing digital transformation.
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