2 weeks Ago By Dr Qaisar Rashid
As a recent pilgrim to the holy cities of Makkah and Madinah, I feel compelled to express my deep concern and disappointment over the deplorable treatment of Pakistani pilgrims by unscrupulous travel agents. The absence of accountability and regulatory oversight has led to the systemic exploitation of pilgrims, who are often left vulnerable and disillusioned. Every Muslim aspires to visit these sacred cities, and millions from across the globe undertake this spiritual journey each year.
However, for first-time pilgrims, navigating the complexities of travel arrangements can be daunting. This is where travel agents come in, offering promises of luxurious accommodation and seamless experiences. Sadly, these promises are frequently hollow.
Upon arrival in Saudi Arabia, many pilgrims find themselves stranded, with no one to receive them or guide them to their lodgings. Matters only worsen from there, as agents back in Pakistan become unreachable or indifferent to urgent pleas for help. In such distressing circumstances, pilgrims are often left to rely on the kindness of strangers or fellow travellers to find their way.
Allama Iqbal Express derails near Kotri, no casualties reported To add insult to injury, many agents fail to provide accommodation near the holy sites, forcing pilgrims to travel long distances — often missing vital prayers and religious gatherings. The behaviour of these agents is appalling, particularly towards elderly and female pilgrims, who face disproportionate hardship. The lack of empathy and responsibility displayed is inexcusable and stands in stark contrast to the values of hospitality and care that our faith upholds.
It is deeply ironic that while the Saudi authorities extend the utmost respect and care to pilgrims, our own travel agents exploit and mistreat them. The practice of charging exorbitant fees for substandard services — including inferior hotel rooms — is widespread, with some agents charging foreigners up to 100% more than the original cost. This not only places a severe financial burden on pilgrims but also constitutes a gross betrayal of trust, as many are forced to part with their life savings in return for undelivered promises.
Two PPP workers die in road mishap I urge the Government of Pakistan to take immediate and decisive action against these unethical travel agencies. A dedicated complaint cell should be established at airports to enable returning pilgrims to report their experiences and seek redress. The government must ensure that travel agencies are held accountable and that pilgrims are treated with the dignity and respect they rightfully deserve.
ADVOCATE RIAZ ALI PANHWAR, Hyderabad. Tags: holy journey unholy.
