1 week Ago By Nisha Nambiar
Pune: Technical glitches in the updated centralised civil registration system (CRS) have hit the issuance of birth and death certificates across the state over the past few days, leaving applicants hassled. An official from one of the registration centres in Maharashtra said they were unable to issue certificates for three to four days because of glitches. "Citizens are peeved as they are doing rounds of registration offices for several days," the official said.
According to the Registration of Births and Deaths (Amendment) Act, all reported births and deaths in the country occurring from October 1, 2023, have to be digitally registered through the Centre's portal dc.crorgi.gov.
in/crs. Technical issues have been hampering the portal's operations after it was updated four months ago. It affected all 43,774 registration units in the state.
Seema Kulkarni from the city gave birth to her daughter earlier this year. She has been regularly checking the status of the newborn's birth certificate with the city registration office after applying online a month ago. "The system did not accept my registration initially.
Later, I re-submitted it with the help of an official. I am yet to receive the certificate. It has been more than a month," she told TOI.
"We've raised this issue with the central govt. We hope the system will be streamlined for once and for all by next month," an official from the state civil registration system office told TOI. Officials cited slow portal speed, delayed OTP generation, and frequent error messages as key problems, causing significant backlogs in issuing certificates.
State officials said besides Maharashtra, several other states reported these teething issues after the CRS portal was revamped. Officials from other states reported these issues on the social group of employees. "We moved to the updated portal in June and there have been teething issues since then.
We have reported the issues to the central authorities, who are working on them. We hope the system will start functioning properly from October and there will be no delay in delivery of services," a senior state govt official from the civil registration system office said. A central govt official said thousands of certificates were being generated through the portal daily.
He said, "As when a state migrates to the new system, it may face minor issues because of the revamp of the new system. It is being addressed." (FOR GRAPHIC) Problem Areas Registration centres in Maharashtra have been unable to issue death and birth certificates for three to four days because of glitches It has become a recurring problem after the revamp of the centralised civil registration system (CRS) The system freezes up for hours while registering a birth or death, ane even crashes while operators make corrections Transfer to new system has led to inconsistencies in the data in some cases After entry of information, instead of saving, the system reloads showing an error message Sometimes the portal fails to register data immediately.
