Can Air India’s Big Makeover Win Back Flyers? Here's What's Changing Onboard

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Air India is starting its transformation by revamping its 27 Boeing 787-8 Dreamliners, some of which are over a decade old.

Air India is starting its transformation by revamping its 27 Boeing 787-8 Dreamliners, some of which...

Read More Air India , once struggling under government ownership, is now getting a fresh lease of life. After being taken over by the Tata Group, the airline is working on a major transformation to win back passengers. Having said that, the airline is rolling out a major revamp with cheaper tickets, modernised aircraft cabins, upgraded lounges and shorter stopovers.



The first step of Air India’s makeover is targeting its older planes. The airline will begin by upgrading its fleet of 27 Boeing 787 Dreamliners, some of which are over 10 years old. These aircraft will be fully refurbished by early 2027.

The second phase will focus on revamping the older Boeing 777 widebody planes. However, this part of the plan may take longer due to delays in getting new seats from suppliers. The airline is also cutting layover times.

For instance, passengers travelling between Australia and Europe now have only a 3-hour stop in India, down from 10 hours As per Business Standard, CEO Campbell Wilson admitted that the flying experience hasn’t always been great. From messy seats to outdated interiors, passengers had plenty to complain about. But that’s changing.

The refresh includes: Upgraded seats Modern in-flight entertainment systems New carpets, curtains and panels All-new lavatories Apart from aircraft upgrades, Air India is also focusing on its major airports – New Delhi, Mumbai, and Bengaluru. The airline further plans to: Redesign lounges at key airports Train ground staff for smoother service Work with the government to cut airport red tape Wilson wants the airline to compete with major global players like Emirates. His vision is to turn India into a global transit hub and make Air India a top choice for international passengers flying through the country.

Currently, the airline operates under two brands: Air India – the full-service carrier. Air India Express – the low-cost arm. While Air India grows, it faces tough competition from IndiGo – India’s largest airline.

IndiGo is also expanding globally and will start receiving Airbus A350s by 2027, and Airbus A321 XLRs as early as this year, allowing them to fly to places like Germany..