1 week Ago By Priya Singh
A Bengaluru resident’s thoughtful suggestions on Zomato’s new “Food Rescue” feature caught the attention of Zomato CEO Deepinder Goyal, resulting in an unexpected job offer. The conversation started when Goyal posted about the company's initiative to reduce food waste, prompting social media users to share their feedback. The "Food Rescue" feature offers discounted meals to prevent excess food from being wasted, and the resident’s insightful comments stood out among the responses.
ALSO SEE: Real-Time Scam Alerts Now Active on Google Pixel Devices: Here’s How to Use It One of the standout responses came from Bhanu, a Bengaluru resident, who offered thoughtful suggestions to improve the "Food Rescue" feature. His ideas included limiting order cancellations if a delivery is within 500 meters, excluding cash-on-delivery (COD) orders, and capping cancellations at two per month to prevent misuse. He even jokingly proposed preventing "two friends from both getting discounts by ordering and canceling at the same time.
" We don't encourage order cancellation at Zomato, because it leads to a tremendous amount of food wastage. Inspite of stringent policies, and and a no-refund policy for cancellations, more than 4 lakh perfectly good orders get canceled on Zomato, for various reasons by customers..
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twitter.com/fGFQQNgzGJ — Deepinder Goyal (@deepigoyal) November 10, 2024 Impressed by Bhanu's practical insights, Zomato CEO Deepinder Goyal responded, saying, "All this and more already in place. Good thinking btw.
Who are you and what do you do? Would love to know you more, and see if we can work together. In his reply, Bhanu mentioned that he is a Bengaluru-based product manager working for a startup and often shares feedback to improve services on social media, frequently tagging Zomato’s sister company, Blinkit. This sparked a positive exchange, with Goyal expressing his openness to recruiting individuals who offer practical insights and solutions to enhance Zomato’s operations.
Goyal, who has emphasized the importance of hiring talented people, is known for personally overseeing entry-level recruitment. validations 1.should not be applicable to COD 2.
Cancellation should not be allowed if the delivery reaches 500 m to the delivery point 3.Chances of 2 idiots sharing meals ordering and cancelling at the same time getting a discount place 4.< two cancellations are allowed/ month.
— Bhanu (@BhanuTasp) November 10, 2024 Goyal recently announced that Zomato handles over 4,00,000 cancelled orders per month, many of which are discarded despite the company's no-refund policy. He wrote, “The top concern for us, the restaurant industry, and even the customers who cancel these orders, is to somehow save the food from going to waste.” The new 'Food Rescue' feature allows customers within a 3km radius of a delivery partner with a cancelled order to see it listed on their app's home screen at a discounted price.
The listing is available for only a few minutes to ensure the food remains fresh. Temperature-sensitive items, such as ice creams or smoothies, are excluded to maintain quality..
