1 week Ago
A baker who’s for sharing her frustrating experiences with customers at work has done it again. At the end of August, Abi Caswell, owner of Batter bakery in Hammond, Louisiana, about a customer who ordered a custom cake with extra bells and whistles — then never showed. “To the lady that ordered the orange and blue cake this past weekend that never came and picked it up and never paid for the other half of it, I just want to know why,” Caswell says in the two-minute video.
“Why did you do that?” She says the customer sent an and asked for custom details for the rush-ordered cake. Caswell under her video that the cake was $77 in total ($50 base cost and $27 for the custom details) and that she collected a $25 deposit for the order. Then, Caswell says the customer called the day the cake was being to complain that it was “too expensive.
” “I told you that we had already baked the cake, but I completely understood, and we would just let bygones be bygones,” Caswell says, adding that she told the customer she would lose her deposit because the cake was already baked. “You said, ‘No, go ahead and make it.’” Caswell says she altered the original design of the cake to reduce the price for the customer by five dollars, but had a bad feeling about the situation.
“She called my shop and said, ‘Is the cake ready? I just want to verify it’s all-the-way decorated,’” Caswell says, adding that one of her employees let the customer know it was finished. “She said, ‘Great.’ Never came and picked it up.
” Caswell says the bakery made multiple calls to the customer and left voicemails. On one such call, “Her husband answers the phone, obviously doesn’t realize what’s going on. We say ‘This is Batter.
’ Click, hangs up,” she says, finishing the video with a sigh. Caswell’s video went viral, garnering more than 7.3 million views and nearly 14,000 comments — people had thoughts.
“Why are people like this ???? 😭😭,” one TikTok commenter. “She was just being vengeful and mean I’m so sorry for that,” another. “You seem like a nice person.
” Other commenters had theories about the motives of the deposit-and-ditch customer. “She wanted to make sure u couldn’t use the already baked cake for another order bcz she was mad about the deposit 🙄,” one TikTok user. “Thats what we call deposit revenge,” another.
“Because you were keeping her deposit she wanted it to cost you.” One commentator asked to see the cake, so Caswell . “I’m scared to do it because the lady sounded like she didn’t want to pay for it,” she says in the clip.
“When I said, ‘Do you wanna go ahead and pay?’ she said, ‘No.’” TODAY.com has verified that the customer ordered a custom 6-inch double cake from Batter bakery and sent an inspiration photograph that corresponds with Caswell’s videos.
Caswell has before, but tells TODAY.com that most of her account is filled with positive day-to-day interactions. “I’m glad that I shared this, because it was an authentic experience for me,” she says.
“A lot of small business owners have experiences like this, and they’re not able to voice an opinion because they’re so scared.” Caswell wants people to know that even though this interaction was disappointing, she finds it “incredibly unhinged” that several commenters left . “Some people were wanting me to report this to the credit bureau and get her fired from her job and stuff like that,” she says.
“It’s just a cake. You know, it’s not that serious.” Washington, D.
C. native Joseph Lamour is a lover of food: its past, its present and the science behind it. With food, you can bring opposites together to form a truly marvelous combination, and he strives to take that sentiment to heart in all that he does.
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