1 day Ago By Waquar Haider
The American Customer Satisfaction Index (ACSI) has released its most recent study focusing on electronics and household appliances. In this year's findings, Apple has once again secured the top position in the personal computer category, surpassing competitors such as Samsung, Amazon, Acer, Dell, Asus, and HP, albeit by a narrow margin. Also Read: iOS 18.
1 Beta 3 rolls out with Apple Intelligence enhancements for iPhone 16 #ACSI 's 2024 Household Appliances and Electronics Study shows highs and lows in #tech satisfaction: TVs and PCs soar with scores of 82 and 81, led by @Samsung and @Apple , but household appliances dip to 80, with service lagging behind innovation. More: https://t.co/dqA7TnPi23 pic.
twitter.com/oi3P2oCvm3 — The ACSI (@theACSI) September 17, 2024 The report was compiled from nearly 10,000 respondents surveyed between July 2021 and June 2022. The personal computer category encompasses desktops, laptops, and tablets.
Satisfaction levels for desktop computers have increased by 3%, resulting in an ACSI score of 80. This enhancement secures desktops the top position in the rankings. Both laptops and tablets achieved a score of 79, with laptops rising by 1% and tablets experiencing a notable increase of 4%.
In terms of overall performance, Apple’s Mac and iPad received a score of 82, surpassing the desktop average by two points and exceeding the personal computer average of 79, which encompasses laptops and tablets, by three points. This score of 82 is consistent with Apple's performance from the previous year. Samsung narrowly fell short of tying with Apple, achieving a score of 81, while Acer, Amazon, Asus, Dell, and Lenovo all shared third place with a score of 79.
The survey indicated an increase in average satisfaction, rising from a score of 80 in 2023 to 81 in the results for 2024. According to the report, this improvement can be attributed to heightened satisfaction within the tablet category, marking 81 as a record-high average score. In the 2023 results, desktop computers achieved an average score of 84, which declined to 82 in 2024.
In contrast, both laptops and tablets experienced an increase, reaching scores of 81 each in 2024, up from 80 and 76 respectively in 2023. Also Read: Samsung set to unveil rollable smartphone with flexible display in 2025.
