2 weeks Ago By [email protected] (Rachel Rutherford)
It's not always easy to find a broadband package that meets everything you're looking for - from the contract price and set-up to speeds and reliability. Zen Internet, however, is an increasingly popular alternative broadband option where the customer experience takes precedence. Working in partnership with CityFibre, it provides fast, full fibre broadband to millions of homes across the UK, including Huddersfield.
Not only has ISP Review ranked its speeds first and second against other companies, Zen has been the only 'Which? Recommended Provider for Broadband' for four years in a row by consistently topping the table for speed, technical support, value for money, and more. And with a UK-based call centre that doesn't read from scripts and a commitment to transparency we rarely see, it's no surprise that it took home the title of 'Which? Customer Service Brand of the Year 2024' too. Independent company Zen has been running for two decades under a sole shareholder, Richard Tang, who is committed to reinvesting profits back into the business to improve its services and ensure reliability.
A B Corp certified company, Zen's ethical focus also aims to prioritise people and the planet over financial return for shareholders, resulting in greater customer transparency. One way Zen strives to remain transparent is through its Contract Price Promise. The initiative means that once you sign up, your price will remain the same for the duration of your contract, meaning no more additional costs surprising you every year.
Zen's CEO, Richard Tang, said: “Many broadband companies have tricked customers by advertising one price but then hiking the price mid-contract in a way that customers don’t understand; Zen has never done this in its 20 years of trading. "The Ofcom ban on this sneaky practice will go a long way to fix the problem, giving consumers more certainty about what they are going to pay. Ofcom’s decision is something Zen fully supports.
" Zen's packages with CityFibre are tailored to match different specifications based on your average usage and the length of time you’d want to initially sign up for. For example, its Full Fibre 900 package has an average download and upload speed of 900mbps,* allowing every home to harness the maximum potential of their digital devices. When it comes to these speeds, Zen is determined to go above and beyond in delivering and improving Huddersfield's internet capabilities.
However, as strategy director David Barber said, it takes a strong commitment to achieve this. He said: “There are a lot of factors at play that will impact internet speeds, most crucially, how a provider manages its network capacity. "Our award-winning service is underpinned by our commitment to investing in our network for better performance, improved resilience, and a network that operates without limits or restrictions.
"With a fibre-first approach, we aim to deliver a brilliant customer experience via the innovative technology. We are really excited to bring this lightning-fast broadband service to homes in the UK, giving the area access to next-generation connectivity.” *Average speeds are based on the download speeds of at least 50% of customers at peak time across the network.
Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower or higher than that listed..
