ACC privacy breach: Bosses grilled in scrutiny week at Parliament after plane crash survivor was sent another client’s confidential details

ACC bosses were questioned at Parliament today after plane crash survivor Fuzzy Maiava received confidential client information intended for someone else. The agency’s chief executive said email send delays and daily standups with staff about the importance of protecting privacy were now part of ACC culture. But it seemed even email delays, which generally let somebody unsend an email for a few seconds after first dispatching it, weren’t enough to stop the privacy breach Maiava blew the whistle on.

Labour’s ACC spokeswoman and Nelson MP Rachel Boyack today said the breach pointed to systemic issues and asked ACC bosses what they were doing to minimise the chances of future privacy bungles. Maiava was hurt on Perth-bound Qantas Flight 72 from Singapore in 2008 when it nosedived twice, injuring 119 people on board..